Feb. 2, 2017: Petition to the FCC about Data Overages

 
  • In September 2016, The Cleveland Plain Dealer heard from more than 4,000 consumers across the nation—mostly Verizon customers—frustrated about inexplicable jumps in their data usage. The newspaper reported that customers had incurred overage penalties ranging from $15 to $1,500 and beyond.
  • The Federal Communications Commission (FCC) has been reviewing the issue. Verizon has said it has not found any widespread customer problems.
  • Please sign our petition below. We'll email you "CUB's Guide to Cellphone Data Plans," which is filled with tips on cutting your data usage, as well as a link to file a complaint if you have one about your cellphone company. 
 

Dear FCC:

The Cleveland Plain Dealer has reported on thousands of cellphone customers across the nation—most of them with Verizon—who said they saw inexpliable jumps in their data usage.

As a cellphone customer concerned about my bills, I urge the FCC to:

  • Get to the bottom of these data issues with Verizon by fully investigating the problem and, if necessary, taking full enforcement action to fix them.
  • Launch reforms aimed at protecting data customers, such as requiring cellpone carriers to give their customers a bill itemization that lists what aps or websites ate up data over the month. 

Sincerely, 

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